FAQs

Which payment methods do you accept? 

All major credit cards. You can also checkout using PayPal or Google Pay.

Does One’der Years charge sales tax? 

Yes.

When will my credit card be charged? 

At the time you submit your order.

How long will it take for my package to arrive? 

Currently, items have a 7-14 shipping window.

How can I track my order once it has shipped? 

Once shipped, a confirmation email or text message will be sent that includes tracking information.

What is your return policy?

All sales are final.

What if my items are damaged?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you need assistance, contact us at: info @ onederyears.com

What’s the best way to care for my items?

Follow the instructions on the label for care by product. Most items should be washed in cold water and only dried if you are okay with possible shrinkage.